Chief Operating Officer
Department: Leadership Job Status: Full-Time
FLSA Status: Exempt Reports to: Chief
of Clinical Operations, Director of Human Resources, Director of Quality &
Outcomes, Director of Community Based Services, Director of Support Services
Amount of Travel
Required: Occasional Work
The COO will oversee and
manage the day-to-day operations as directed by the CEO. The COO is accountable
for delivering on the short-term expectations for budget/productivity, demand,
quality of care, client satisfaction and quality of work life. The COO
provides a "linking" function by participating in strategic processes, shaping and executing operational decisions. The COO is responsible
for business development to expand non-publicly funded revenues and strategic
partnerships. The COO must work in close collaboration with all members of the
Leadership Team. The COO leads and directs the work of certain members of
the Leadership Team; Director of Clinical Operations, Director of Human
Resources, Director of Quality and Outcomes; Director of Community Based
Services; the Director of Support Services.
The COO is responsible
for the following functions, performed either directly or through staff under
- Oversee all operational
management issues within the agency, including the continued development
and achievement of the business plan, budget and key performance
indicators for all operations, review of analysis of activities, costs,
operations and forecast data to determine progress toward stated goals and
- Work with direct
reporting units and the clinical and administrative Team Managers to
develop agency budget. Work in tandem with the CFO to coordinate this
- Develop business
plans, alignment of people, processes, policies and assets to achieve
- Provide leadership and P&L
management over the agency, along with communication and execution of the
vision for the near and long-term value creation.
- Champion a dynamic growth
culture by driving clinical quality, revenue, profitability and
initiatives aligned with the agency's goals and objectives and through a
system of metrics and creating a culture of accountability.
- Engage in strategic business
opportunities resulting from changes in the economic, technological,
political/legal, or social environments related to healthcare.
- Monitor and
engage in public managed care principles, case rate development,
risk-based arrangements, value-based contracting, and their applicability
to providing MH services. Negotiate contracts with 3rd party
- Serve on community committees and task forces as a representative
of the agency.
- Monitor the budgeted productivity and expense
projections and make adjustments when necessary.
- Provide leadership in program development and review of
- Respond to community needs and/or industry trends to
- Be an effective ambassador of the agency and work with
various constituencies in the Topeka/Shawnee County community.
- Other duties as necessary for the operation of the
- Four-year degree in business, social sciences, or
healthcare related field is required.
- Master's degree, MBA, MPA, MSM, or advanced social work
or psychology degree with sufficient administrative management experience
- Must have an understanding of State and Federal social
service and healthcare regulations.
- Must successfully pass the KBI, SRS Central Registry,
and all other background investigations.
- Must possess a valid driver's license, a good driving
record, current auto insurance and reliable transportation.
- Must have at least 10 years of experience in healthcare
or related field.
- Must have skill in examining and re-engineering
operations and procedures, formulating policy, and developing and
implementing new strategies and procedures.
- Demonstrated experience developing business plans,
alignment of people, processes, policies and assets to an optimal balance
to achieve goals.
- Must have excellent interpersonal and leadership skills
with a strong focus on accountability.
- Must have organizational and decision-making skills to
be able to work independently with minimal supervision.
- Must have good verbal and written communication skills
with the ability to work effectively with various levels of professionals,
both internally and externally.
- Effective communication skills (verbal and written)
- Customer focused (internal and external)
- Excellent listening skills
- Time Management
- Organizational Skills
- Proficiency in MS Office Suite with ability to learn
other software programs as necessary
- Relationship building
- Problem Solving
- Attention to detail and accuracy in work
- Being collaborative
is not applicable to this position.
requires this activity up to 33% of the time (0-2.5 hrs/day)
requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)
requires this activity more than 66% of the time (5.5 hrs/day)
10 lbs. or less (F)
21-50 lbs. (O)
51-100 lbs. (N)
Over 100 lbs. (N)
Reach Above Shoulder
12 lbs. or less (F)
Squat or Kneel
26-40 lbs. (F)
41-100 lbs. (O)
Office and community
based working environment, requires flexible schedule. Frequent
interruptions can occur. Minimal risk of exposure to aggressive and/or
acting out (verbal and physical) children and youth. This position may
involve long periods of sitting or standing, using telephone and
computer. Stooping or bending to access files or supplies is a
requirement. Most interactions are with other agency staff, Board members,
collaborative agencies or businesses in the community.
The company has reviewed
this job description to ensure that essential functions and basic duties have
been included. It is intended to provide guidelines for job expectations and
the employee's ability to perform the position described. It is not intended to
be construed as an exhaustive list of all functions, responsibilities, skills
and abilities. Additional functions and requirements may be assigned by
supervisors as deemed appropriate. This document does not represent a contract
of employment, and the company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the company may