Chief Operating Officer

Chief Operating Officer

Department: Leadership                                     Job Status: Full-Time

FLSA Status: Exempt                                         Reports to: Chief Executive Officer

Positions Supervised: Director of Clinical Operations, Director of Human Resources, Director of Quality & Outcomes, Director of Community Based Services, Director of Support Services

Amount of Travel Required: Occasional            Work Schedule: Monday-Friday

Position Summary

The COO will oversee and manage the day-to-day operations as directed by the CEO. The COO is accountable for delivering on the short-term expectations for budget/productivity, demand, quality of care, client satisfaction and quality of work life.  The COO provides a "linking" function by participating in strategic processes, shaping and executing operational decisions.  The COO is responsible for business development to expand non-publicly funded revenues and strategic partnerships. The COO must work in close collaboration with all members of the Leadership Team.  The COO leads and directs the work of certain members of the Leadership Team; Director of Clinical Operations, Director of Human Resources, Director of Quality and Outcomes; Director of Community Based Services; the Director of Support Services.


The COO is responsible for the following functions, performed either directly or through staff under his/her supervision.

  • Oversee all operational management issues within the agency, including the continued development and achievement of the business plan, budget and key performance indicators for all operations, review of analysis of activities, costs, operations and forecast data to determine progress toward stated goals and objectives.
  • Work with direct reporting units and the clinical and administrative Team Managers to develop agency budget. Work in tandem with the CFO to coordinate this function.
  • Develop business plans, alignment of people, processes, policies and assets to achieve agency goals.
  • Provide leadership and P&L management over the agency, along with communication and execution of the vision for the near and long-term value creation.
  • Champion a dynamic growth culture by driving clinical quality, revenue, profitability and initiatives aligned with the agency's goals and objectives and through a system of metrics and creating a culture of accountability.
  • Engage in strategic business opportunities resulting from changes in the economic, technological, political/legal, or social environments related to healthcare.
  • Monitor and engage in public managed care principles, case rate development, risk-based arrangements, value-based contracting, and their applicability to providing MH services. Negotiate contracts with 3rd party payers.
  • Serve on community committees and task forces as a representative of the agency.
  • Monitor the budgeted productivity and expense projections and make adjustments when necessary.
  • Provide leadership in program development and review of existing programs.
  • Respond to community needs and/or industry trends to develop services.
  • Be an effective ambassador of the agency and work with various constituencies in the Topeka/Shawnee County community.
  • Other duties as necessary for the operation of the agency.



  • Four-year degree in business, social sciences, or healthcare related field is required.
  • Master's degree, MBA, MPA, MSM, or advanced social work or psychology degree with sufficient administrative management experience is preferred.
  • Must have an understanding of State and Federal social service and healthcare regulations.
  • Must successfully pass the KBI, SRS Central Registry, and all other background investigations.
  • Must possess a valid driver's license, a good driving record, current auto insurance and reliable transportation.


  • Must have at least 10 years of experience in healthcare or related field. 
  • Must have skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Demonstrated experience developing business plans, alignment of people, processes, policies and assets to an optimal balance to achieve goals.
  • Must have excellent interpersonal and leadership skills with a strong focus on accountability.
  • Must have organizational and decision-making skills to be able to work independently with minimal supervision.
  • Must have good verbal and written communication skills with the ability to work effectively with various levels of professionals, both internally and externally.


  • Effective communication skills (verbal and written)
  • Customer focused (internal and external)
  • Excellent listening skills
  • Accountability
  • Reliability
  • Leadership
  • Trust/Integrity
  • Adaptability/Flexibility
  • Time Management
  • Organizational Skills
  • Proficiency in MS Office Suite with ability to learn other software programs as necessary
  • Relationship building
  • Problem Solving
  • Attention to detail and accuracy in work
  • Being collaborative


N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0-2.5 hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands                                                 Lift/Carry

Stand (F)                                                             10 lbs. or less (F) 

Walk (F)                                                                 11-20 lbs. (F) 

Sit (F)                                                                     21-50 lbs. (O) 

Manually Manipulate (O)                                      51-100 lbs.  (N) 

Reach Outward (O)                                            Over 100 lbs.  (N) 

Reach Above Shoulder (O) 

Climb (N)                                                               Push/Pull

Crawl (N)                                                           12 lbs. or less (F) 

Squat or Kneel (O)                                               26-40 lbs. (F) 

Bend (O)                                                             41-100 lbs.  (O) 

Other Physical Requirements:


Office and community based working environment, requires flexible schedule.  Frequent interruptions can occur.  Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth.  This position may involve long periods of sitting or standing, using telephone and computer.  Stooping or bending to access files or supplies is a requirement.  Most interactions are with other agency staff, Board members, collaborative agencies or businesses in the community.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.