EHR Process & Procedure Administrator

EHR (Electronic Health Record) Process & Procedure Administrator

Department: EHR Support    Job Status:  Full-Time  

FLSA Status: Non-Exempt  Reports to: EHR Support Team Manager

Positions Supervised: None  Amount of Travel Required: Minimal

Work Schedule: Monday - Friday

Position Summary

This position will provide support related to process & procedure, EMR training, process help desk, and documentation as directed by the EHR Support Team Manager.


  • Process and Procedure Administrator
    • Develop/Update processes, procedures, and forms at the direction of the Chief Financial Officer.
    • Attend Clinical Oversight committee, Team Manager, and meetings as needed.
    • Maintain all Forms/Procedures on The Insider and ensure they are properly linked. Assist in the maintenance of Helpful Information as directed.  
  • Process & Procedure Committee Recorder - Prepare the meeting agenda with supporting documentation, record the minutes and follow-up to ensure decisions are carried out. 
  • Provide software help desk services.
  • BrightEHR Cloud Implementation and Facilitation.
  • Member of BrightEHR training team.
  • Maintain BrightEHR Training Manual.
  • Correction form process.
  • Prepare External Audits for review, track, and transmit.
  • Prepare Monthly Report Summary.
  • Back up to the Administrative Reviewer and Outcome Specialist as assigned.
  • Any other duties as assigned by the EHR Team Manager.



  • High school diploma or GED. Bachelor's degree preferred.


  • 1   year customer service experience.
  • 1   year experience working with an electronic medical record.
  • 1    year experience developing and writing procedures.
  • Auditing experience preferred.


  • Effective communication skills (verbal and written)
  • Customer focused (internal and external)
  • Excellent listening skills
  • Accountability
  • Reliability
  • Trust/Integrity
  • Adaptability/Flexibility
  • Time Management
  • Organizational Skills
  • Proficiency in MS Office Suite with ability to learn other software programs as necessary
  • Relationship building
  • Problem Solving
  • Attention to detail and accuracy in work
  • Being collaborative
  • Ability to prioritize tasks in a self-directed manner


N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0-2.5 hrs/day)

F (Frequently)  Position requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands                        Lift/Carry

Stand (O)                                        10 lbs. or less (O) 

Walk (O)                                         11-20 lbs.  (O) 

Sit (F)                                             21-50 lbs. (O) 

Manually Manipulate (O)               51-100 lbs.(O) 

Reach Outward (O)                       Over 100 lbs. (O) 

Reach Above Shoulder (O) 

Climb (O)                                      Push/Pull

Crawl (O)                                      12 lbs. or less (O)  

Squat or Kneel (O)                        26-40 lbs. (O)  

Bend (O)                                        41-100 lbs.(O)  

Other Physical Requirements:


  • Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth.
  • Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone.
  • Ability to perform duties as required in a fast-paced office environment. 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate