Program Supervisor

Attendant/Respite Care Supervisor

Department: Attendant Care or Crisis  Job Status: Full-Time 

FLSA Status: Exempt  Reports to: Attendant/Respite Care Team Leader

Positions Supervised:  Attendant Care Providers, Crisis Attendant Care Providers, Respite Care Providers 

Amount of Travel Required:  up to 10%; Shawnee County

Work Schedule: Four Ten-Hour Shifts: Thursday through Sunday, 10:00pm until 8:30am

Position Summary

The Attendant/Respite Care Supervisor is responsible for maintaining appropriate staffing levels for the number of clients referred to attendant care/respite care and Crisis Resolution Program.  Position will manage staff, assign workload assignments, train, mentor, and serve as a resource to staff working in the program. 


  • Maintains appropriate staffing pattern to carry out the functions of the Attendant Care and Respite Care referrals or for the Crisis Resolution Program.
  • Has hiring authority and disciplinary authority for immediate staff.
  • Manages and assigns workloads as necessary.
  • Trains all program service staff on documentation and entry to the electronic medical record system.
  • Develops schedule of daily outings.
  • Schedules new clients and monitors staffing patterns.
  • Has budgetary authority for staff positions within the area.
  • Has budgetary authority for purchasing supplies and equipment necessary to operating the area.
  • Position will work on the floor in the Crisis Resolution Program, when appropriate and provide one-on-one direct care to children/adolescents that are experiencing severe emotional disturbance (SED) or are at risk of becoming SED. 
  • Supports and actively promotes the vision and mission of Family Service and Guidance Center.
  • Acts as an ambassador of Family Service & Guidance Center in the community setting.
  • Respects and demonstrates the ability to maintain client confidentiality.
  • Promotes a consumer friendly attitude by team members.
  • Markets and recruits providers from the community in a variety of settings, including, but not limited to universities, schools and job fairs.



  • High school diploma or GED equivalent required.
  • Must possess a valid driver's license, a good driving record, current auto insurance and reliable transportation.


  • Supervisory experience required.
  • 2 year's experience with children and families in school based services required
  • Must have strong proficiency in MS Office Suite and using personal computers.
  • Good verbal and written communication skills and ability to work effectively with various levels of professionals both internally and externally.
  • Excellent organization and decision-making skills to be able to work independently required.
  • Passion and desire to work with children and adolescents.


  • Effective communication skills (verbal and written)
  • Customer focused (internal and external)
  • Excellent listening skills
  • Accountability
  • Reliability
  • Trust/Integrity
  • Adaptability/Flexibility
  • Time Management
  • Organizational Skills
  • Proficiency in MS Office Suite with ability to learn other software programs as necessary
  • Relationship building
  • Problem Solving
  • Attention to detail and accuracy in work
  • Being collaborative


N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0-2.5 hrs/day)

F (Frequently)  Position requires this activity from 33% - 66% of the time (2.5-5.5 hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands                                        Lift/Carry

Stand (F)                                                 10 lbs. or less (F) 

Walk (F)                                                     11-20 lbs. (F) 

Sit (C)                                                        21-50 lbs. (O) 

Manually Manipulate (F)                          51-100 lbs. (N) 

Reach Outward (F)                                Over 100 lbs.(N) 

Reach Above Shoulder (O) 

Climb (O)                                                   Push/Pull

Crawl (O)                                             12 lbs. or less (F) 

Squat or Kneel (O)                                 26-40 lbs. (F) 

Bend (O)                                              41-100 lbs. (O)   

Other Physical Requirements:

Must have sufficient ambulatory capabilities to work with children and adolescents in the community based setting.  Position may require the ability to use physical holding (MAB) with children and adolescents exhibiting out of control behaviors.  Must have ability to lift/carry up to 40 lbs. 

Work Environment:

Position is a mixture of office/desk work and work on the floor in the Crisis Resolution Program.  Frequent interruptions can occur.  This position supervises individuals in multiple offices with service provision in the community and in the Crisis Resolution Program.  Travel to other offices is required.  Moderate risk of exposure to aggressive and/or acting out (verbal and physical) children and youth.  Most interactions are with other agency staff, clients, and collaborative agencies in the community. 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.