Crisis Resolution Program

Crisis Attendant Care Provider

Department: Crisis Resolution Program                            Job Status: Full-time or Part-time 

FLSA Status: Non-Exempt                                                Reports to: Attendant Care Supervisor

Positions Supervised: None                                            Amount of Travel Required: 10% in Shawnee Co. 

Work Schedule: Monday-Sunday, Days & hours may vary

**Hiring Immediately Part-time Staff for:    2:30pm - 6:30pm  &  6:30pm - 10:30pm**

Position Summary

Attendant Care Providers provide one-to-one direct care to children/adolescents that are experiencing severe emotional disturbance (SED) or are at risk of becoming SED.  Services are provided using the treatment plan, developed by the treatment team including the family.


  • Provide services based on the decisions of the treatment team who is responsible for the treatment of the client.
  • Transport children in personal vehicle, when necessary and appropriate.
  • Work collaboratively with the client, family and treatment team to identify treatment goals, objectives and discharge criteria.
  • Transport children in personal vehicle.
  • Be available and flexible to work with the assigned family during crisis situations to help maintain the client in the home.
  • Participate in Crisis Resolution Program meetings provided by the crisis attendant care supervisors for case review, case assignment, program maintenance and operations, as well as training.
  • The crisis attendant care provider is responsible for reporting significant events to the case manager or clinician managing the case as well as their crisis attendant care supervisor.
  • Attendance at monthly clinical meetings with a QMHP and crisis attendant care supervisor for supervision and case discussion is expected. 
  • Demonstrated leadership, teamwork, and responsibility by assisting all staff and others during assigned shifts is expected. Inform the crisis attendant care supervisor of any issue interfering with the operation of the Crisis Resolution Program, including personnel issues when appropriate.
  • Complete clinical documentation in a timely fashion as established by the agency.
  • Stay informed of changes in agency policy by reading memorandums and attending required meetings and supervision.
  • Be aware of ethical behavior expectations and act accordingly.
  • Respect and demonstrate the ability to maintain client confidentiality.
  • Act as an ambassador of Family Service and Guidance Center in community settings.
  • Support and actively promote the vision and mission of Family Service and Guidance Center.
  • Crisis Attendant Care Providers must be able and willing to adjust work schedules to meet the clinical needs of their clients.  Attendant care is frequently requested for evening and weekend times.
  • Other duties as assigned by supervisors.



  • Attendant care providers must be at least 20 years old, and at least three years older than the consumer; the crisis attendant cannot live in the same household as the consumer.
  • High school diploma or GED equivalent is required.
  • Must successfully pass the KBI and SRS Central Registry background investigations.
  • Must possess a valid driver's license, a good driving record, current auto insurance and reliable transportation is essential to complete job duties.
  • Successful completion of a TB test is required to be on file before assigning crisis shifts; completion of a health assessment is also required.
  • Must successfully complete Managing Aggressive Behavior, CPR and First Aid, within the first 3mos. of employment.  Documentation Training and State approved online attendant care training, Crisis Intervention and Medication Administration prior to providing the service. Crisis Attendant Care Providers will attend an orientation regarding ethics and confidentiality prior to working with clients.


  • Two years of documented experience with children with serious emotional disturbance; or have completed two years post-secondary education in a human service field; or have a combination of experience and post-secondary education that totals at least two years. 
  • Must exhibit satisfactory written and verbal skills.
  • Must possess and utilize sufficient interpersonal skills to promote teamwork; must be able to collaborate with other team members to deliver optimal services to clients.
  • Exposure and familiarity with MS Office products; ability to type for electronic documentation purposes.


  • Effective communication skills (verbal and written)
  • Customer focused (internal and external)
  • Excellent listening skills
  • Accountability
  • Reliability
  • Trust/Integrity
  • Adaptability/Flexibility
  • Time Management
  • Organizational Skills
  • Proficiency in MS Office Suite with ability to learn other software programs as necessary
  • Relationship building
  • Problem Solving
  • Attention to detail and accuracy in work
  • Being collaborative

Other Physical Requirements:

Must have sufficient ambulatory capabilities to work with children/youth in the office or community-based settings.  This position requires the physical ability to safely restrain children and adolescents exhibiting out-of-control behaviors that threaten the safety of the client or others. Some lifting of 40 pounds or over is required.


Primarily community-based working environment, i.e., school, local community centers, socially appropriate activities and functions, etc., with some possibility of working at FSGC in programs that the client may be attending.  Attendant care requires flexibility in scheduling; risk of exposure to aggressive and/or acting out children and youth, and exposure to low socio-economic homes and neighborhoods.  Most attendant care provided in the Crisis Resolution Program, occurs at the physical site of CRP, away from the child's home, with some exceptions depending on the need of the child as detailed in the Crisis treatment plan. Crisis attendant care providers are also required to frequently use a keyboard or personal computer to complete documentation and maintain communication through e-mail.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.